We Walk Your Dispatch Center
We review your property, equipment, tower, and dispatch agreements in person before quoting anything.
Loading page…
Skip to main content
/01 /02 /03 /04 
Organizations We Serve / 911 Centers
Liability Coverage For Failure To Dispatch, Dispatching Errors, And What Follows
Dispatch and communications centers require a coverage portfolio that a standard commercial policy simply cannot provide. VFIS is the trusted choice for 911 centers across Arkansas. Discover the difference for yourself.
911 Centers Served
Years of Specialty Focus
Average Claim Response
The 911 Centers Practice
The Exposures Nobody Considers Until There Is A Claim
Dispatch and communications centers carry exposures that a standard commercial policy does not address. General liability protects dispatching personnel, including failure or refusal to dispatch and dispatching errors, and also includes professional healthcare liability, Good Samaritan acts coverage, and false arrest and slander coverage.
Management liability adds employment-related practices coverage, protection for volunteers and employees acting on your behalf, coverage for wrongful acts allegations including limited non-monetary damages, excess outside directorship coverage, and cyber liability with privacy crisis management expense coverage.
Get a QuoteHow It Works
From First Call To Bound Program
Four steps, no surprises, and a plain-English comparison against whatever you carry now.
We Compare It Against What You Have
You get a side-by-side of your current coverage and ours, with the gaps named and the exclusions written out.
We Build The Program Around The Gaps
Coverage is assembled line by line for your organization, not selected from a package tier.
We Stay On It After Binding
Claims, questions, contract reviews, and training are handled by the same local team that wrote the policy.
What's Inside the Program
The Coverage, Without The Jargon
Every 911 program should have four coverages, written so the director, board members, and dispatchers can feel confident in their protection.
Protects dispatching personnel, including exposures related to failure or refusal to dispatch and dispatching errors. Coverage also includes professional healthcare liability, Good Samaritan acts, and false arrest and slander protection.
Why VFIS for 911 Centers
The Specialty Difference
What you get that a standard carrier cannot offer: underwriters who already understand the exposures, call centers insured on a Guaranteed Replacement Cost basis, a local office instead of a call center, and training included rather than sold separately.
- Every policy line is written for one type of organization: fire, EMS, rescue, and 911. You won't spend your renewal explaining your operations or mutual-aid exposure to someone learning it for the first time.
- Towers, repeaters, and antennas are insured for replacement without depreciation.
- Two offices, in Little Rock and Claremore, staffed by people who answer their own extensions. After-hours calls that cannot wait are routed to a direct line.
- Departments we insure receive access to VFIS University and in-person instructor visits at no additional premium.
FAQs
Questions From 911 Centers Leaders
The four questions chiefs, directors, and boards in 911 centers ask most before moving a program to VFIS.
General liability under this program specifically protects dispatching personnel, including failure or refusal to dispatch and dispatching errors. That is not standard in a commercial general liability policy.
Ready When You Are
Bring The Specialty Difference To Your Fire Department
We invite you to reach out whenever you're ready to discuss how VFIS of Arkansas can support your organization's insurance and training needs. We understand your time is valuable, and we appreciate the opportunity to earn your business.