Accessibility Statement
Our Aim
We want the VFIS/Burrows Agency website to be useful to people with disabilities. Our aim is to make information about insurance, training and services easier to access and to offer assistance when a website barrier prevents someone from completing a task.
This statement is not a claim that every page, document or third-party service is fully accessible or meets a particular accessibility standard.
Request Help Or Report A Barrier
If you have difficulty using the website, please call 1-800-553-5762 or send a message through our Contact page. If the contact form itself presents a barrier, please use the telephone option.
To help us understand the issue, please provide:
- The page address or the name of the document or form.
- What you were trying to do and the difficulty you encountered.
- Your preferred way for us to contact you.
- If helpful and you wish to share it, the browser, device or assistive technology you were using.
You do not need to disclose a diagnosis or medical history. Please avoid including sensitive personal information that is not needed to explain the problem.
How We Propose To Help
Our team will review the information you provide and discuss a practical way to help you obtain the information or complete the task. Depending on the request, this may involve explaining website information by phone or discussing another way to provide it.
Available assistance will depend on the information and task involved. This statement does not promise a particular response time, format or deadline for correcting a website issue.
Linked Services And Documents
Some links lead to resources operated by other organizations. If you encounter a barrier while using a linked resource, please let us know which resource you were using. We can discuss the information or assistance you need, but we cannot promise changes to another organization’s website.
Updates
We may revise this statement as our website and assistance arrangements change.